Contact Us
If you have any feedback or suggestions on our website or any part of our service, then please take a moment to tell us. We are always looking for ways to improve our service.
Email feedback@rbsfinsure.co.uk
Customer services
| Line | Tel Number | |
| Client Line | 0845 608 0040 | operations@rbsfinsure.co.uk |
| Broker Line | 0845 604 0041 | operations@rbsfinsure.co.uk |
| Agency | 0845 607 5279 | agency@rbsfinsure.co.uk |
| Gateway | 0845 607 5279 | gateway@rbsfinsure.co.uk |
| Debt Recovery | 0845 609 0673 | debtrecovery@rbsfinsure.co.uk |
| Commercial Credit | 0845 300 5136 | nigcommercial.credit.enquiries@nig-uk.com |
Opening hours: Monday to Friday 8:30 am to 5:30 pm
Max call charge from a BT landline is 3.5p per minute. Calls from other networks may vary.
Write to us at:
RBS Finsure
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
You can call, email or fax us to:
- Advise us of a change of address
- Change your direct debit date (please note we require 7 days to change a monthly payment date. If you inform us less than 7 days before your next payment is due, the change will take effect the following month)
- Get advice on defaults: if you are having payment difficulties please inform us as soon as possible
To change your bank account details, or to pay off your loan early please contact us by phone only, as we advise against giving out confidential information by email. We can discuss bank account details with the account holder only due to the requirements of the Data Protection Act (1998).
If you would like to make a complaint, please view our complaints procedure here.
Please note : if you have any queries regarding your insurance policy, please contact your insurance broker who will be able to advise you.
